Toyota Motor Corporation Complaint - Certified COMPREHENSIVE Warranty Ripoff
I bought a Certified Used 2005 Toyota Matrix in Plano TX. The wording on the warranty states 3 month, 3000 mile Comprehensive Warranty."Each Toyota Certified Used Vehicle comes with a 3-month/3,000-mile comprehensive used car warranty from date of certified purchase . This warranty covers any repair or replacement of components which fail under normal use due to a defect in materials or workmanship." My drivers fender liner fell off the car. There was no accident, no rough driving; in fact it had been replaced in the process of making the car worthy of being a certified used car.(I have paperwork to prove it). When I took the car to a local dealership in Boerne, TX, to have it repaired, they told me it was not covered. I was withing the 3 months and the 3000 miles comprehensive warranty period. What does the word "comprehensive" mean? Are they allowed to let it mean what ever is convenient for them? When I called the 800 number for Toyota certified warranty I was told that it doesn't cover cosmetic defects only mechanical defects. I called the dealership from whom I bought the car and they said if I can get it to Plano they will fix it for me. That means I have to drive 300 miles one way to take the car in to get it fixed. Why can't Toyota of Boerne cover it? Why is it not covered in the COMPREHENSIVE Warranty? Toyota, you need to spell out the terms of your warranty more specifically, or instruct the administrators of your warranty program what the term comprehensive means. I am one dissatisfied customer!