Rent-A-Wreck Of America Complaint - NEVER USE RENT-A-WRECK!
TORONTO -- WORST JUNK HOLE IN TORONTO, STAY CLEAR! This review refers specifically to the Rent-A-Wreck on 7 Dibble Street in Toronto.
I was quoted 97.00 for a 3 day rental on the telephone, I also mentioned a good friend of mine who rented from them very often so they could trust me a little more, and was not told about insurance costs of almost $20 per day in that quote. INSURANCE IS AN OPTION! If I want to be 'liable' that is MY business. Their actions are fraudulent of insisting their insurance coverage. I told them I do not use credit cards and only use cash or cheque. They made me pay $1000 cash plus $500 on my debit for this rental and would not accept a cheque. The $500, which is part of my rent, will not be returned to me for a MONTH! When I returned the car on time, perfectly, as I am a good driver and very organized, firstly they were understaffed and I had to wait 30 minutes in their disgusting waiting area just to return the car, then I was told 'can I come back tomorrow to pick up my cheque' for $1000 (minus the $150 that I had to haggle down. Before this he even calculated that I somehow owed almost $400!) NO! I said. He made me wait an hour before someone could actually create a cheque for me. Their cash policies are INSANE! $1500 deposit to rent a worn out car for a weekend? I want interest on my $500.
Not only are the people who work there disorganized (he couldn't find my original paperwork initially), they act rude and completely greedy while misleading you into further charges. NO customer service skills AT ALL. Dirty dumps like this place should be shut down and outlawed. Plus I think I have mild hearing loss from the screaming loud auto noises from the body shop. WE ARE IN CANADA NOT IN INDIA! We do business differently here and don't appreciate your immature manipulative business ways and lack of human respect. I will be lodging a formal complaint with the head office and since I am very studied in law, I could actually shut them down and will think about doing this.
To top it off, it started to rain hard by the time I was done with them, so I had to walk home in the pouring rain. They wasted over 2 hours of my day, just to return a car and I STILL have to go back there again to get my $500 back!