Valvoline Instant Oil Change Complaint - For those who might become future victims
CARROLLTON, TEXAS -- My ex-spouse has taken our vehicle to this station repeatally over the past few days and each time it fails inspection. They have said there was a code in the system setting off the light. The code a PO401 "EGR: Insufficent Flow" was the code. After repeated attempts to repair the problem the MIL light finally stayed off until today when she took it there and they stated the computer said it wasn't ready. This comes after the mechanic kept turning the vehicle on and off over and over again. It has been driven a lot between this inspection and the last and only requires two diagnostic cycles to set off the MIL light. I am stupid and have been a mechanic for years but turning a vehicle on and off repeatally then stating the system wasn't ready then sending her on her way without any appropriate paperwork or anything, not even giving options on how and where to get it repaired is a blantant misrepresentation of a qualified state inspector. The light finally came just as she left the station (I wonder why?). If anyone plans on taking your vehicle here please refrain from doing so because they feel they have the right to do whatever, even make fun of you which according to her what they were doing. I am filing a formal complaint with the department of public safety as I write this so take it serious. If anyone wonders what harm turning a vehicle on and off over and over again very quickly can do well if its a Ford it can trigger the PATS (Passive anti-theft system) key system. If this happens one of two things can occur. First it can set off the anti-theft system virtually killing the vehicle. Two it can trigger the MIL because the PATS is tied to the computer system on board and when confused it can become hung and potentially throw the whole system out of whack. So there you have it. I haqve dealt with this shop in the past but back then it was I think a kwik kar and they were just total jerks even then. I have offered to fix the vehicle and after going through everything can truly say there is no problem with the vehicle as long as they don't touch it.