Pep Boys Complaint - Pep Boys is a rip off!!
CHICAGO, ILLINOIS -- I'm glad that I found this web site because I want to advise every one of you to never take your car to Pep Boys for service. Back in Janurary, I needed to get my check engine light turned off in order to pass my emissions test and not have my liscence taken away from me. I decided to take my car to Pep Boys here in Chicago for the first time and ended up having to pay close to 1,000 just to get my check engine light turned off! It started out costing 250..then went to 500.00 and then when that didn't work they needed to do another 500.00 worth of parts and services. It makes me so mad to know that these guys ripped me off but I had no choice but to get it fixed with them because I only had a few more days until my liscence was going to be suspended.
I complained to them that it just didn't seem right to have to get all these new parts and spend so much money on the problem but they would not back down. By the time my car was finished..I pretty much knew everyones name there and its not something that I am proud of knowing. When I did try to complain or inquire about the parts and service they would kind of look down at me like I was incompetant.
Pep Boys took advantage of me and I'm pretty sure that they won't mind taking advantage of you too. Please do not ever take your car to Pep Boys for your own good!