Wal-Mart Complaint - Lack of Professionalism at a Walmart Pharmacy
DELAWARE -- Tonight was my first experience at a Walmart pharmacy.
While traveling, I found that I needed medication to cope with a bad sinus headache. According to my GPS, Walmart was the closest pharmacy. I spent some time looking for the medication my physician requested as there was no one nearby to assist.
Finally, I found a card listing a sustained release version of the o. t.c. medecine I was to take. There was a woman who had just gotten in line so I stood behind her in the place designated. Apparently, the customer ahead had prescriptions and so a fair amount of time was taken up as I patiently waited perhaps 5 or 10 minutes.
When I was able to approach the counter, the associate said rather nonchalantly that the pharmacy was closed. I politely asked if there was no way I could ascertain the o. t.c. medecine. She paused a minute and said "no."
It is not only unusual to be told to go away after standing in line, but it is risky to send a patient away without knowing the situation. There have been occasions when I've needed Benadryl quickly to keep from going into anaphylactic shock. Fortunately, this was not such an event. but it was clear that the woman who shunned me was more than rude-- that she was untrained to meet what may be critical needs of patients.