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Anthem Blue Cross and Blue Shield Complaint - Horrible Customer Service

Review by 1234aaa on 2010-09-28
CINCINNATI, OHIO -- I am currently on my phone holding for Anthem Customer Service so I can pay my health insurance premium - I have been holding for 87 minutes and this is pretty typical of every interaction I have with this company. I keep getting the reminder "We are helping other customers, please continue to hold" - I can't help but wonder how long they have been holding - surely as long as I have. This is ridiculous.

Unfortunately, I am in my 50's and it is difficult to get insurance so I am forced to continue with this company.
Comments:3 Replies - Latest reply on 2010-09-28
Posted by Anonymous on 2010-09-28:
Can you pay online?
Posted by Anonymous on 2010-09-28:
Most places charge you a fee to pay over the phone. If you can pay online that would be easier.
Posted by Anonymous on 2010-09-28:
The OP could also pay by mail, but I sure understand the frustration with such a long hold time.

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