GEMoney Complaint - Horrible Customer Service

Review by pyr on 2010-09-28
I took out a loan offered through a flooring company with GEMoney.
It was no interest if paied off in 6 months.

I went online 6 weeks before the promotional period was over to pay off the loan completely.

There were two different balances on the statement.

1. Was the full statement balance
2. Balance as of XX/XX/XXXX

I tried to pay the Full statement balance which was more than the balance as of ....

The web form would not take the payment and it said that I could not make a payment that exceeded the balance as of ...

So I paid as much as it would take.

Then I get a bill for $2 and change...
So I call to find out what this is for and why my last payment wasn't the payment in full.

I was obviously talking to some A-hole in India. He called himself 'Joe'. Such crap.

He didn't offer an explanation of the $2 but said I didn't in fact make the maximum payment and that I =could= have paied any amount and the web site would have taken it.

He was extremely rude and argumentative. Worst customer service ever. There's no way to call and complain about the customer service. No web communication. Only the ONE phone number.

I closed the account and will not be using GE Money again.
Comments:3 Replies - Latest reply on 2010-09-28
Posted by Anonymous on 2010-09-28:
"I was obviously talking to some A-hole in India. He called himself 'Joe'. Such crap."

I think it's crap that you automatically assume anyone with an accent is from India. I'm glad Joe doesn't have to deal with you anymore.
Posted by Anonymous on 2010-09-28:
Agreed. It is a shame this happened to you, but unfortunately, nobody is going to take you seriously now because you decided to down the racist path instead of the legitimate complaint path.
Posted by charlie24201 on 2010-09-28:
Your mistake was Paying on line, NEVER do that! Pay with snail mail or take your payment to the store in question. To the other respondents, I am really tired of you obamites playing that damn racist card! If you can barely understand him or her and they say their name is "JOE", it doesn't take a genius to figure that one out!!!

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