J.B.. Robinson Jewelers Complaint - J.B. Robinson jewelers BATE & SWITCH on DIAMONDS
WALDORF, MARYLAND -- To all those who have been victimized by JBR I hope my info helps, I feel your pain. Try to not let the anger and suspicion get you because then you are still allowing this store to victimize and control you just do your best to use the laws already in place and document the heck out of EVERYTHING and remember GOOD WILL ALWAYS PREVAIL, I promise. I don't have time to commiserate further so anybodys' angry words will stay with them not me but I did want to help others that may go through the same thing get them help with the numbers below. I had the law behind me so no matter what is said on here JBR HQ had to work with us or they knew we could and would take legal action.
JBR CHARGED US FOR THE MORE EXPENSIVE DIAMONDS BUT GAVE US THE MUCH LOWER QUALITY, MUCH CHEAPER DIAMONDS WORTH OVER A $1,000+ but once threatened with the states attorney down in La Plata, MD they quickly tried to work with us. I should have followed through so others on here didn't go through what we had.
JBR is owned by Sterling Corp in Ohio 330-668-5756/ 330-665-7907
Bill is or was at least a few months back the head/master jeweler out of Tysons Corner or White Marsh 410-931-5380
You can contact the FTC.gov or State's Attorney of your state or even Ohio's state or Attorney General or BBB but these last 2 can't really enforce much like the states attorney can.
I will share the basic story there are too many details. We purchased several pieces of jewelry there at the Waldorf, MD mall location. These pieces were designed on paper only and comparison ring we should them that we wanted was tiny, for a woman. What we received was very poor quality jewelry the womens rings were huge like a mans ring (Nico the jewelry maker at the time apparently for the whole east coast must be blind and or lazy because his work was extremely sloppy, so sloppy that when I returned a few weeks later to try to get the jewelry repaired JBR tried to say these brand new pieces were really ANTIQUES and my woman's ring was really a mans ring, till they saw the receipts and matching photos of the rings). One salesperson tried to help us out by talking to Maryland's headquarters because she too could see how horrible our jewelry really was till her job was threatened. We documented everything, who we spoke with dates, times and what they said JUST LIKE THEY DO and through much tenacity we found the STERLING CORPORATIONS though their customer service reps lie and deceive an angry sorry bunch I finally got a their SUPERVISOR. They saw I followed through wasn't nasty in return and was not bluffing and ready to go to the police (I had been ripped off and to the states attorney; every state has one different than the attorney general which I could wipe my ass with; they were no help).So SEVERAL YEARS later that JBR tried to force me to sign a paper that I wouldn't sue them and tried to make us repay for our ring but we didn't. Again the Sterling Corp had to get involved and they did or I did what I said I would I stood out front of their store and politely told every single customer my whole story. HQ forced the Waldorf JBR rep to give us our ring without signing. I still wish I had at least let the state attorney know their dubious dealings so others don't got through the same so if my info helps another then great.