Thomasville Flooring Complaint - Do Not Buy
We purchased Thomasville ebony wood flooring in December 2009. The product immediately had chips on the sides and corners of the wood. The problem was even on boards that were not installed. Thomasville sent out an inspector who said the problem was "site caused". Nobody could ever tell me why/what was "site caused". It seemed as though the boards were defective and they put the clear coat on anyway...Thomasville never offered to do anything about the problem, let alone admit responsibility. They did not care that they had an unhappy customer, not a care at all. I was told to only clean the floor with a DRY swiffer...Finally, after months of calling, our Home Depot has offered in an store credit (probably in part to get me to stop calling them...)for the cost of the floor. Home Depot was told by Thomasville that our problems were caused by our 3 large dogs...well, our dogs are all under 25 pounds. Yes, our floor has scratches. Scratches are going to happen on a wood floor. The difference is, the scratches remain dark in color while the "chips" are white and do not cover. Bottom line, I will never by a Thomasville floor and would suggest you don't either....
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