Instyle Nails Spa - Fair Lakes Complaint - Horrible Customer Service
FAIRFAX, VIRGINIA -- Do not go in there expecting exceptional customer service...or even good customer service. I have NEVER been talked too or yelled at by anyone who I AM PAYING a service for...I explained to Melody (the one who performed the services) that I was not happy with the way she did my nails and you would have thought that I insulted her by the way she reacted. I was trying to calmly explain to her the way that I wanted my nails to look and that seemed to set her off even more. The other employees that were present were NO help at all. Of course I requested a refund and the response I received made the situate 10 times worse with her reply being "I don't work for free; you get no refund".I had to wait 24 hours before there was someone I could talk to about my problem. I have been getting my nails done for over 10 years and know how my nails SHOULD look. The only person that was somewhat helpful was Lynn or Lin, who I guess is a manager...but of course not at the beginning. When I walked back into the nail salon I was greeting by Lin with somewhat of an attitude like everything that I was going to say was going to be a big fat lie...she then said that she could try and fix after refusing to give me a refund as well. She fixed them the best that she could after arguing with me about what I was saying versus the employees...I would not recommend anyone that I know to use this nail salon...I should've been enjoying a peaceful relaxing time at the nail salon instead I was in a NIGHTMARE!!!