Steak-n-Shake Complaint - Rude, poor service

Review by unhappyabout service on 2010-09-28
INDIANAPOLIS, INDIANA -- I was an avid fan of steak n shake for years. Lately, (six months or so) the service has gone waaaaay downhill. My last visit was the dealbreaker. I ordered my food to go and the cook cooked it in intervals making one meal hot and one cold. The cashier/waitress didn't even wrap the burger and it fell out when she threw it into the bag and then threw it at me. When I complained, she didn't even understand me due to her poor understanding of the language. Rude. No more steak n shake for me.
Comments:1 Replies - Latest reply on 2010-09-28
Posted by Skye on 2010-09-28:
Did you ask for the manager? Throwing a hamburger into a bag, without it having been wrapped is ridiculous.

You said the the cashier/waitress did not understand you, due to not understanding the language, what language were you speaking to her in?

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