Pella Window Corp. Complaint - Pella Windows Leak Snow/Air/Water
PELLA, IOWA -- My husband and I purchased 49 Pella Architect double hung douglas fir windows and 1 quad door in August 1009. We paid 100% of the contract the day we ordered them. The windows were delivered 15 days later than the contract stated. Pella had nothing to say except that they had our money and we could not do anything. Once the windows were delivered, they were instantly installed. Once installed, we knew that there were problems with the windows. We contacted Pella the first of October 2009. It was November 2009 we had snow inside our home. I will try to shorten the rest of the story. Pella replaced all of the windows in February 2010. They delivered and replaced all except 21, which they left stacked in the garage. It continued to snow inside our home. The seals were not made correctly in the middle of the sashes. The snow comes in between the sashes, where the latch is located. Pella has not returned any of our phone calls, emails or letters since February 2010. We live just 40 minutes from Pella, Iowa where these are made. We have tried to make personal contact with anyone from Pella Window and Doors. We can not get any response from the salesman or retailer, of Prairie Pella Inc., or Pella Windows and Doors of Pella Iowa. They do not care. We have over $100,000.00 in windows, installation and damages to our home. We have been unable to put in the drywall because we live in Iowa and it has rained nearly every week this summer. The mold problem in our home is just awful now that we have had all the water in our windows all summer. We are homeless. We can not live in our home. A neighbor has taken us in while we wait out this mess. We need help. We have dozen's of pieces of communications between Pella and ourselves. We have hundreds of pictures of the water and snow inside our home.
We believe that Pella just does not care that we have no home, as they have our money.