RCN Complaint - RCN illegal charges and technical support
On the 24th of September I made a payment arraignment with RCN also known as Starpower Telecom: I was going to pay $119.00, which I did with an electronic check in their website. Before I made the payment I confirm with the RCN billing or financial dept who assure me that if I pay the same day the $119.00 my service was not going to be disconnected or interrupt and that I was not going to be charge any reconnection fee.
Four days later I found out that I was charged $290.00 from my checking account to cover the past due balance I had in my RCN account. After endless calls and discussions with supervisors they that “they did not know what happened”.
I find out the same day taking with a supervisor that in addition to the illegal money they took from my account, they charge me $20+ for the disconnection of the system.
I work at home so I know that the internet and or the telephone, was never interrupt, but according to the supervisor from RCN, I was disconnected and immediately connected again and charge $20.00 behind my back. Even if I had payment arraignment with the company.
While this was happening two technicians, in different occasions, were trying to work on how to repair my internet and phone system, because it did not work properly and was constantly interrupted.
This technical problem occurred at the same time that RCN was taking the $290.00+ and also was charging me the $20+ for the "disconnection" of the system that never happened.