Carnival Cruises Complaint - Carnival Cruise Lines Destiny - Ghetto Cruise From Hell
MIAMI -- I've contacted Gerry Cahill CEO of Carnival Cruise Lines 3 times and have never received as much as a reply.
Dear Gerry Cahill President and CEO of Carnival Cruise Lines, Last year my daughter Laura sent Bill and I on Carnival\'s Inspiration Cruise Ship. It was such a wonderfully relaxing experience, we couldn\'t wait to go on another one. Well we just got back from the Ghetto Cruise From Hell. Carnival\'s Destiny Cruise Ship was doomed from the beginning. We were literally herded like cattle for nearly 2 hours without any water just to board the ship. Once onboard the stress really began. Once onboard the stress really began. We were given a different cabin than what we had been promised. I went to Customer Service and explained that I was told we would have a wrap around deck. They agreed with me that yes indeed we had and we were given a different stateroom. That was the end of our discussion. The balcony was filthy from the prior cruise. I had to ask four different people for wash cloths for our cabin. The ship was overbooked with loud and uncouth people. We never ate from the Lido buffet because the lines were horrendous. We didn\'t feel like standing in line a half hour just to have something to eat. Don\'t know what we would done without the Deli. Every day I had an arugula and mozzarella sandwich while Bill had the Pastrami and corned beef. The sandwiches were great, but we would have enjoyed having a variety of foods to choose from. Once seated in the extremely crowed dining area, we were subjected to loud, obnoxious people who thought nothing of carrying on conversations with other tables across the room. I have to say, the formal seating at dinner was much more enjoyable. The waiters were fabulous and the food delicious. The spectacular shows were awesome. The comedienne kept us in stitches. Both of these were the saving grace of our cruise. We tried relaxing pool side but that was a joke. First it was next to impossible to find a lounge chair. If we were lucky enough to grab one, we were continuously bumped by fellow passengers who were walking by. And if we weren\'t being jolted, we had the luxury of having half a dozen people standing over us. Although they provided a pool for the children, I think someone forgot to mention that fact to everyone. Being a swimmer I couldn\'t wait to get into the water. Unfortunately for me there were nearly 55 children and adults jammed into one pool. The whirlpools would probably have been great had it not been for the 25 children and adults in there at one time. There supposedly was music playing on deck. But the deck was so loud the music wasn\'t heard. We decided to give the adults only pool a whirl. In this area they absolutely refused to play music. The retractable roof was either partially or totally closed. And yes, it too was over run with unruly children. Between the two of us Bill and I have raised 6 lovely children. We adore children. But these kids had no adult supervision even when there was an adult present. I asked at the bar if they would play some music and I was told they weren\'t allowed to play music in this area. Being a Fun Cruise Ship I didn\'t believe what I was hearing. Surely there must be some mistake. So when I spotted our maître de in his dress whites I thought the nothingness in the air would be changed. To my horror, the maître de reiterated what the bartender had just told us. Now this is is SUPPOSED TO BE A CARNIVAL FUN CRUISE! I tried customer service, but again my expectations were dashed. \"Sorry that was their policy\" was what I was told. \"The main deck is where we should be if we wanted to enjoy music while relaxing and getting wet.\" Trying to explain to them what the main pool area was like was an exercise in futility. They could have cared less. Fortunately for us by day two our deck had been cleaned. So while Bill worked out in the gym I would run back and forth from our shower to our deck to try and enjoy the sun. On Carnival Inspiration they had miniature golf and a grand walking area. Carnival Destiny had a miniature walking area that was a total joke. The cleaning staff for our room was EXCELLENT! They were also the most pleasant people to be around. They were WONDERFUL! I tried on several occasions to find the cruise director but was told he was in his cabin. (I guess the noise and pandemonium was more than our cruise director could handle.) We dined nightly in the Universe Dining Room. Again, the waiters were superb. They were friendly, on the ball and could really rock at the end of our dining experience. They either sang or stood on tables to dance. This really involved the passengers. It was a most delightful experience. Again, the dancers in the spectacular shows were incredible, as were the singers and the comedienne. We took the Ultimate Beach Break At Dolphin Cove and Falls in Ocho Rios, Jamaica. The falls were a bit disappointing since this had been the reason why we chose this particular cruise. The falls we toured were not the falls seen in National Geographic. We declined disembarking in the Grand Cayman Islands as we had done this tour the previous year. Besides, one visit to HELL (that was the literal name of the place we had gone last year was one visit too many.) We thought with the majority of passengers going to the Grand Cayman Islands we would finally be afforded the luxury of a relaxing day around the pool. Yeah right! There were plenty of people left onboard to quickly dispel those thoughts. So much for that great idea. We were so amazed by our Carnival Inspiration Cruise we just couldn\'t begin to start our new adventure. The both of us had worked an entire year to save up for this. Also this past year had been a bit stressful. My husband found out he had Prostate Cancer. He had his Prostate removed. One week later he suffered a heart attack....unrelated to the surgery. This was truly the trip and time off we had been waiting in anticipation for. All in all we spent over $2,000.00 dollars and a week\'s worth of vacation days for pure agony. I sincerely doubt that Carnival Cruise Lines will be on our list of priorities for any future vacations. When you wait an entire year to save up for something this disastrous (not to mention the vacation days wasted) I definitely DID NOT find this cruise to be the relaxing one that I had envisioned. It was one of the most STRESSFUL 5 days of my life. Thank God I had the wonderful company of my husband. So all wasn\'t lost. After being on Inspiration last year there was no doubt in my mind that Carnival Cruise Lines was the way to spend our long anticipated vacation this year. As a post script, I had invited my sister Barb, her husband Doug, my brother Mark and his wife Jill to join us. I\'m thankful they couldn\'t make this cruise. I don\'t think I would have ever been able to forgive myself had I talked them into joining us. Regards, Linda Makofski Booking # 21QC62 Stateroom # 7327 CARNIVAL DESTINY Departure: 6/19/2010
My husband and I used our vacation days on a cruise from hell. Between that and the almost $2000.00 we spent on the cruise. I called Carnival as we were leaving Miami because things were messed up from the start. I complained at Customer Service on board Destiny.
Linda Loschiavo Makofski