Electrolux Complaint - Electrolux Refrigerator / Worst Product I Have Ever Purchased
NORTH CAROLINA -- I purchased this refrigerator and it was installed in February 2009.
By August 2009 I had my first service call for a bad Control Panel. The Control Panel was replaced and the refrigerator worked OK until the Evaporator Motor failed on August 3, 2010. This caused the refrigerator to overheat. I lost over $300 in food. The repair was completed seven days later. On September 20, 2010 the same problem occurred again, the new Evaporator Motor failed. I lost all of my food again. When the technician came (3 days later) to analyze the problem, he said the problem was caused by the Control Panel going bad which caused the Evaporator Motor to fail. Now we have again a bad Control Panel and a bad Evaporator Motor. The parts were ordered from Electrolux on Sept. 23, 2010. I was told on Sept. 29, 2010 that the Control Panel was back ordered and they didn't know when they would receive it. I was also told by the Electrolux Parts Dept. that they had sixteen (16) Control Panels on back order. Do you think they have a problem with this Refrigerator? Electrolux is refusing to replace the Refrigerator even though the problems started to occur when it was under warranty and they are reoccurring problems. When I asked for a replacement under the Lemon Law I was told that the Lemon Law does not apply to Electrolux. Now they are above the law???
Anyone who buys this product or deals with this supposed high end company should have their head examined. Their Customer Support is useless, their Platinum Star Service is useless, and their Warranty Customer Service is useless. They all put their heads in the sand and try and pass you off to the next person. We have four Electrolux Appliances and we have had repeated service calls on all of them except the Dishwasher. Not a very high end product as far as I'm concerned. I would never buy one of their appliances again.