Citibank N A Complaint - Customer "NO" Service
Having been a customer with Citibank for a few years now, carrying a credit card of theirs, I am finding myself in a situation where I fall on deaf ears with their so-called customer service.
We tax payers have bailed this company out. In these economic times, many of us "little people" are hit with financial disasters. So, here I am, having had surgery and other medical issues, bad health insurance which did not pay all of the procedures. This situation forced me to fore go payments to on my monthly balance.
Now I am in collections. Explaining to those people that I will not have any money until the first quarter of 2011 is just being ignored. This financial "institution" would rather have me send them what I can and go hungry just to satisfy them.
I am not one who does not honor his obligations, but when you need a break and can't get one, it gives you second thoughts.
To add to dilemma: their website will not allow you to send them a message to explain your situation. Customer Service? I think NOT! However, I did obtain a list of exec's email addresses with this company. We shall see.
Once I've honored my debt with them, they are history as they do not care about us people in the least. They will lose yet another customer. I do hope that they will eventually go belly up without being bailed out with our tax monies once more.