Comcast Corporation-Digital Cable Television Complaint - Be Aware Of Automatic Payments
So we had automatic payments with Comcast ever since we signed up with them about 4yrs ago. So beginning of this year we had to change our card so I went online and change the card and set up automatic payments again. Well apparently the automatic payments NEVER went through. And I got to admit we don't really monitor it closely so we have been paying late fees ever since January.
We have tried to set up automatic payments over the phone and you guessed it for some reason they never get ACTIVATED. So yesterday I come home to no TV. So I called and I thought it was a technical issue. Well The tech told me that the account had been put on hold, because of the account being overdue for 60 days. So he checked the card number store in the account and it was the right account number so he transfer me to the billing department.
Immediately the lady on the phone had an attitude and surprise surprise the card again was the correct account but she said the card couldn't be charged automatically, because according to them the payment was refused. But how convenient is it that if we made a payment online the card work and over the phone with them the card also worked and they also charge a "convenience fee of $5 for making the payment over the phone.
If you are a customer of COMCAST and are thinking about setting up automatic payments. DO NOT. They will never be activated and you will not get a notice in any shape or form that your account is delinquent.
Not only that but when we confronted the lady in the phone just told my husband have a good day and hang up.
Stay away from Comcast. We are changing to satellite once we move.