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Arby's Inc. Informative - To the Guy Who Complained about not getting change for a $50 bill
To that man who complained about the cashier wouldn't give him change for $50 bill at the drive through window. He stated he had worked for fast food. OH really? Then you should know there are signs posted in most fast food places that specify no change for 50 or 100 dollar bills. This is for the cashier's safety. Maybe you're not also aware these places do get robbed at gun point. Each drawer contains a certain amount of cash to serve customers and any overage that would cover change for large bills jeopardizes the cashier's safety. In many cases the cashier can be a high school student working between school hours, or a senior citizen supplementing a Social Security check. Also to that rude customer who complained about the cashier not being able to find the product on the cash register's menu. Were you really in that much of a hurry you forgot your manners? The cashier was probably new and struggling to learn what is a complicated system that isn't as simple as it looks. Fast food places will throw their new cashiers in the mix without prior training and expects them to wing it as a greenhorn. The cashier is probably doing the best he can under the circumstances of irate customers who think, Hey, you're just a peon attitude and I the customer am God. The customers need to look at themselves and consider, Hey this is just a fast food joint. The workers are only paid minimum wages to do the chores of what can be equivalent to three or four people at one time. Plus listen to irate customers, the same people who act like they're in a five star restaurant. You want exemplary service go to that five star restaurant where the workers get paid their worth and serves you accordingly. Otherwise when you are greeted, Hi and Welcome to our store. May I help you or May I take your order. At least have the decency to smile back and stop taking your anxieties out on some kid or senior citizen. And when you leave have the courtesy to thank the worker for keeping the restaurant clean inside and outside, including the bathrooms, scrubbing up after sloppy customers, keeping up the stock filled dispensers ie;ice cubes, beverages, napkins, condiments etc. Which can be a nightmare in between trying to run the register. For giving you the best service they are capable of giving under those circumstances. Lastly for thanking you for your patronage even though YOU were rude to them. In this economy that cashier just might be an out of work head of a family teacher, administrator, police officer that got laid off and this is the best he or she can do for the time being. Who knows one day that under appreciated cashier might be you.
Comments:
Posted by bunnyhead on 2010-09-29:
Very well said...I work at Walmart but I am in graduate school. Most customers just assume that everyone that works in retail is an uneducated dropout. Like you said, they treat you like you are a peon and they are GOD!!
Posted by Justice-4All on 2010-09-29:
If you don't like your job, you can always quit. Remember: You chose your profession, it didn't choose you.
Posted by bunnyhead on 2010-09-29:
Justice...not everyone who works in retail CHOOSES it. Sometimes, it is a go-between while in school or like the OP said, a way to put food on the table after being laid off. Especially in this economy, people are getting laid off left and right and the only jobs available are in retail. I would rather work at McD's than let my kids starve.
Posted by lakisha j on 2010-09-29:
I beg to differ, J4A.
You do what you have to do to make a living and a degree does not guarantee a decent one.
You can't just up and quit a job when you have bills to pay.
Get real!
Bunny: You stole my thunder!!
You do what you have to do to make a living and a degree does not guarantee a decent one.
You can't just up and quit a job when you have bills to pay.
Get real!
Bunny: You stole my thunder!!
Posted by MRM on 2010-09-29:
Ahhh, two point of views.
Posted by rockfishing on 2010-09-29:
Very well said. I think everyone should work at a fast food restaurant or retail environment just to really see how people act. It put a whole new perspective to some of the complaints you see on this site. A little respect on both sides of the counter go a long way in making an enjoyable experience.
Posted by jktshff1 on 2010-09-29:
Personally, when I go to a ff joint, all I want is what I ordered in a timely manner. Nothing else matters.
While I do say thank you when I receive my order, why should it be necessary for a customer to "thank" an employee for proper service, a clean place, and insuring condiments, drinks etc are what they should be? It's their JOB to do that.
While I do say thank you when I receive my order, why should it be necessary for a customer to "thank" an employee for proper service, a clean place, and insuring condiments, drinks etc are what they should be? It's their JOB to do that.
Posted by momsey on 2010-09-29:
J4A, I can't stand my job. I have an MBA in Finance and I'm working in a piddly administrative assistant position (for various reasons). There are many days that I would love to just walk out. But, you know, I can't. I have a son and we have bills. I've been looking for a new job, but in case you haven't noticed, the job market is a bit dry right now. And where I am now works out well so that I have the best balance of work/life that I can get right now.
In the real world, you don't quit a job when you don't like it.
In the real world, you don't quit a job when you don't like it.
Posted by lakisha j on 2010-09-29:
At times I thank the employee espcially if they are cute or if they go out of their way to oblige.
No biggie to me.
No biggie to me.
Posted by ript on 2010-09-29:
Mutual courtesy and respect should be given at both ends. Unfortunately, those values are no longer being taught much.
Posted by LinusOno on 2010-09-29:
I agree with jkt. I'm one of the friendliest people ever, so I naturally say "thank you" and "yes, ma'am" or "no, sir." But at the end of the day, let's just complete our transaction as quickly and neatly as possible; we're not interviewing for anything beyond that.
Posted by Justice-4All on 2010-09-29:
This has undertones of everyone's sense of reasoning from the marriage thread...just stop and think about that for a minute.
Yes. You all have a choice. You've been making them since you were old enough to act on your own. Everything you've done up until this point has led you to where you are now. That was by choice. You chose to have children. You chose to go back to school. Your life is full of choices.
Yes. You all have a choice. You've been making them since you were old enough to act on your own. Everything you've done up until this point has led you to where you are now. That was by choice. You chose to have children. You chose to go back to school. Your life is full of choices.
Posted by momsey on 2010-09-29:
J4A, I didn't see the marriage thread, so I can't comment on that.
I'm not saying fate dropped me into my current situation and I have no way out. I made all the choices that brought me here, and at my current point in life, I don't and can't make decisions solely based on my likes and dislikes. There are other people and things in my life that are more important. No, I don't like my job. No, I can't just quit.
I'm not saying fate dropped me into my current situation and I have no way out. I made all the choices that brought me here, and at my current point in life, I don't and can't make decisions solely based on my likes and dislikes. There are other people and things in my life that are more important. No, I don't like my job. No, I can't just quit.
Posted by Nohandle on 2010-09-29:
This review is another good reminder of the folks working behind the counter. Educational background has nothing to do with it, nor the wages paid. They are not all uneducated misfits looking for a day's employment. Many are working outside their normal field at any job they can find. Others might not be pleased with the wages but often their attitude would be the same no matter the pay. As long as an employee at any establishment treats me with courtesy you best bet he will receive the same in return.
Posted by mrnmrsweibel on 2010-09-29:
Jkt, I would like to thank you for saying thank you. So many people don't and they act like just because you are serving them you are their slave.
Granted service workers are a dime a dozen but imagine what it would be like if no one wanted those jobs. There are millions of jobs that people take for granted that if no one did them we would all be at a loss. This goes for everything from cops and military to garbage collectors and the people that clean up porta potties. Everyone deserves respect no matter what line of work they may be in.
My husband and I went out for dinner last night and I think we confused our poor waitress because we say thank you for everything. Every time we said it she said it. I honestly think she didn't know how to react to someone being so polite to her.
Another thing people need to realize is that while in fast food we do strive to be fast sometimes things happen that we just can not control. Today our lights flickered off for a whole whopping two seconds. Because of this all of our friers turned off, our bun toaster forgot what its purpose for existence was, and our drink tower shut down making us have to reboot the computer system. Rebooting causes the registers to shut down two minutes while they reconfigure sending no orders to the grill team and knocking out the credit card machines for ten minutes. It took us roughly fifteen minutes to get all back up and running all due to a two second power surge and there was nothing we could do about it. I guess my only point is maybe next time if you are not getting served fast enough you could ask why. If the answer is "oh they just didn't feel like making your food yet" then get mad but if it is something that can't be controlled then take a deep breathe and wait just like everyone else.
Granted service workers are a dime a dozen but imagine what it would be like if no one wanted those jobs. There are millions of jobs that people take for granted that if no one did them we would all be at a loss. This goes for everything from cops and military to garbage collectors and the people that clean up porta potties. Everyone deserves respect no matter what line of work they may be in.
My husband and I went out for dinner last night and I think we confused our poor waitress because we say thank you for everything. Every time we said it she said it. I honestly think she didn't know how to react to someone being so polite to her.
Another thing people need to realize is that while in fast food we do strive to be fast sometimes things happen that we just can not control. Today our lights flickered off for a whole whopping two seconds. Because of this all of our friers turned off, our bun toaster forgot what its purpose for existence was, and our drink tower shut down making us have to reboot the computer system. Rebooting causes the registers to shut down two minutes while they reconfigure sending no orders to the grill team and knocking out the credit card machines for ten minutes. It took us roughly fifteen minutes to get all back up and running all due to a two second power surge and there was nothing we could do about it. I guess my only point is maybe next time if you are not getting served fast enough you could ask why. If the answer is "oh they just didn't feel like making your food yet" then get mad but if it is something that can't be controlled then take a deep breathe and wait just like everyone else.
Posted by jktshff1 on 2010-09-29:
Ya gotta have ditch diggers and plumbers.
Posted by shootingstar1284 on 2010-09-29:
I have to agree with ript regarding mutual courtesy and respect. The way I look at it, whether or not someone chose to be in a particular field, should not dictate how we treat them. They're still human.
That being said, I looked at the original review, and it sounds like Justice was complaining more about the manager's approach rather than the fact that they couldn't make change. I didn't read anything negative regarding the cashier. I can understand the drawer not having enough money, and I can understand that they couldn't short the other drawers in order to make change, but what I cannot understand is how the supposed manager of any establishment would use profanity in front of employees and customers. So while I agree with the review insofar as its content goes, I don't think it necessarily applies to Justice's complaint.
That being said, I looked at the original review, and it sounds like Justice was complaining more about the manager's approach rather than the fact that they couldn't make change. I didn't read anything negative regarding the cashier. I can understand the drawer not having enough money, and I can understand that they couldn't short the other drawers in order to make change, but what I cannot understand is how the supposed manager of any establishment would use profanity in front of employees and customers. So while I agree with the review insofar as its content goes, I don't think it necessarily applies to Justice's complaint.
Posted by trp2hevn on 2010-09-29:
I can't imagine that someone would CHOOSE to get laid off from their job.
Posted by KingJames on 2010-09-29:
[vh] pay no attention to those with a god complex over others. more often than naught they suffer from an inferiority complex.
Posted by Venice09 on 2010-09-29:
This may sound corny, but I always treat people the way I want to be treated. It works just fine.
Posted by raven2010 on 2010-09-29:
I LOVE this review. Very direct, to the point and factual.
Posted by Wally86 on 2010-09-29:
Ah yes that review was written by our very own Justice.
Posted by MRM on 2010-09-29:
HA! Thats hilarious!
Posted by Starlord on 2010-09-29:
Great post, QI. When I got out of high school, in 1965, I don't know what the minimum wage was, but I earned 65 cents an hour, doing a very hard job. We were not allowed to have any money on our persons, that was grouinds for immediate termination. Servers even today do not make minimum wage. Mangers and owners are allowed to set a figure that the servers are supposedly making in tips, and that is subtracted from the minimum wage. Some place make the servers pool their tips, so the industrious workers support support the slackers, who make just as much, if the busboys don't steal the tips first. People need to know that restaurant workers are human, just like everyone else, and deserves to be treated with the respect the customer demands for himself.
Posted by MRM on 2010-09-29:
Then 13 years laters from 1965, MRM was born!
Posted by Starlord on 2010-09-29:
LOL
Posted by jktshff1 on 2010-09-29:
Starlord, you just admitted to being in the same class as me an old fart
Posted by Starlord on 2010-09-29:
I told my son I was an Old Fart In Training, and he rejoined that I should at least have a Bachelor's in it. ROFL.
Posted by jktshff1 on 2010-09-29:
Training heck, I wrote the book
Posted by Ytropious on 2010-09-29:
OP, love it, and I feel the same way. It's amazing, if this were posted as a comment to the original review it would be deleted, but as a review it gets tons of recommendations! I should just start writing all my rebuttals in review form.
Posted by momsey on 2010-09-30:
P.S. I didn't read this review as coming from a very unhappy employee. The OP just gave his or her perspective on things, and that's definitely something we all need a reminder on every so often.
Posted by PepperElf on 2010-09-30:
this is an awesome review.
you hit it right on the head... there ARE those who automatically assume "Worker = personal servant / whipping boy" and by god, it's their personal mission to make sure the employee knows it!
you hit it right on the head... there ARE those who automatically assume "Worker = personal servant / whipping boy" and by god, it's their personal mission to make sure the employee knows it!
Posted by Preacher Man on 2010-09-30:
While I agree with the majority of opinions on this topic, as well as with the poster "Quite Interested", the only remark that jumps out at me and rubs me the wrong way is, "You want exemplary service go to that five star restaurant where the workers get paid their worth and serves you accordingly". Forgive me for saying so, but I expect the same service regardless of where I eat. A good worth ethic and personality shouldn't be monetarily based or driven. Other than that, I agree with what seems to be the consensus on here. I always try and make sure I have change before going to most places, because I realize they have limitations they have to go by. Even if that means going to the bank or ATM beforehand.
Posted by Lifemates on 2010-10-04:
It must be awful to work in such a position. We should be a little considerate to these people unless they are outright rude. If they are following their rules we should try not to take out our frustrations on them.
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