AT&T Wireless Complaint - AT&T Wireless lack of integrity
I purchased an LG Neon cell phone thru AT&T website which had a 90 day warranty. Shortly after the 90 days I was having problems with the phone. I researched online and found numerous bad reviews about this model bought thru AT&T with the same problem so it was known to be defective by AT&T. All I wanted was them to replace the phone and I would continue to do service with them. Sounds simple enough. If they send me a new $60 phone of any model and I would continue to pay them $60 a month as a loyal customer. They admitted the problem with the phone but took zero responsibility to keep my business. You do the math. I am in the process of contacting LG but do not expect any positive outcome seeing how AT&T would not help me and they are the one who will be losing hundreds to thousands of dollars in future business from me.