Bobs Discount Furniture Complaint - Awful, Awful, Awful
My wife and I went to Bob's looking for a sectional for our living room. We happened upon the Venus sectional, and it seemed to fit the bill. The sofa in the store was comfortable enough and the price was right, so we bought it. What a mistake that was. We ordered the couch in the "Herbal" (green) color, and when it was delivered we got 2 pieces that were one green, and 2 pieces that were another. As soon as the delivery men unwrapped the couch they looked at each other and said, "wow, these definitely don't match." However, they assured us that it was simply an issue with how the couch was dyed, and that they'd never seen this happen. Rest assured, they said, the couch only comes in one color green, so they'd have someone bring us replacement pieces that would match. So, we scheduled another delivery (and took another day off from work) to replace the mis-colored pieces. When that delivery took place, they brought the same, incorrect color. On to the third delivery, and we got one piece to match, and the other still didn't. By the fourth delivery (and fourth day off from work), they finally got all four pieces of our couch to match.
However, the nightmare didn't end there. It's now been only 8 months since we got the couch, and it is honestly the worst quality piece of furniture I have ever sat on. The cushions are now so compressed that when you sit down you can feel the wood frame underneath. The "fabric" cushions actually make squeaking noises when you sit down on them. My wife and I now actually sit on the floor in front of the couch to watch TV since it's far more comfortable than sitting ON the couch.
Whatever you do, stay away from Bob's and their furniture. There's a reason that they advertise their low prices.....you most certainly get what you pay for.