Maytag Corporation Complaint - Dishwasher Recall 2010
BENTON HARBOR, MICHIGAN -- I received a recall letter dated 30 Aug 2010 from May tag stating "An electrical failure in the dishwasher's heating element can pose a serious fire hazard." I immediately went to the website given and tried 2 or 3 times that day and kept getting kicked out, but gave a number to call, which I called but got a recording. I tried the website and phone number again over the next 2 days. Same result. Since I could not reach anyone I assumed that my dishwasher was indeed one of the ones recalled because the serial number of my dishwasher ended in with the letters as identified in their recall letter. I went out on 8 Sep 2010 and purchased a new Maytag dishwasher. Mine old one was only 4 years old and I really liked it, it was quiet and I was completely satisfied with it. We (my husband and I) are retired and living on a fixed income. Spending money for a new dishwasher was something we had not counted on doing. When I got home from purchasing the new dishwasher, I tried the website again and still no information except for the phone number, which I called. I gave the customer service representative the information of my old one and new one and he stated that a rebate would be in the mail within 10-14 days. I was looking for a $150 rebate.
After 3 weeks waiting for my rebate, I checked the website and it stated that my original dishwasher wasn't to be recalled and it was safe to use. I emailed Maytag immediately and did receive an immediate response which was to call a 1-800 number and talk to the recall team direct. I immediately called the 1-800 number and after 20 minutes on hold, the customer service representative said that mine indeed was not eligible for a rebate because my old dishwasher was not affected. After talking with this representative for several minutes, he stated that possibly the next higher representative would do something for me. He then transferred me to a higher representative or supervisor. That person stated he could not do anything for me and to have a nice day. The salesman where I bought my new dishwasher said that this one was one of the quietest ones on the market. My husband is ready to yank it out and give it away and buy another brand which would be quieter. I will not recommend to any of my family, friends or acquaintance's to buy a Maytag or one of its affiliated products. I feel I was totally scammed by Maytag. I should never have received the recall letter.
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