Home Depot Complaint - Don't Get Burned - -Buyer Beware
BRONX, NEW YORK -- We worked with a Home Depot Designer??? (showed us her computer designs, never photos of completed kitchens) for almost a month. Throughout the process we were pressured to sign NOW, lock in the deal!! all of those statements were tied to special store or vendor promotions. When we started the process the cabinet estimate was $10,000, when we finished it was approximately $25,000. Again we were pressured to close the deal based on vendor promotions. However they saved the best for last. The Designer (more of a sales person)after having us come back and forth to work on the design Hit us with two major NO No's that made my attorney feel queasy they are: You MUST PAY IN FULL FOR THE CABINETS THAT YOU HAVE NOT SEEN OR RECEIVED AND YOU MUST PAY IN FULL FOR FOR THE INSTALLATION OF THE CABINETS THAT HAS NOT OCCURED AND THAT YOU HAVE NOT APPROVED, but wait another deal to sweeten the pot, if you use our installer we will rebate the tax on the whole deal HUM! now since when does IRS rebate tax? and who is paying the tax? This all smells like a dead RAT. We questioned the manager about our rights after the fact, because once they have our money what recourse do we have? The manager proclaimed Jason proclaimed " I have worked for Home Depot for 15 years" that is not what I asked him and I never got a correct reply because there isn't one - he did say he has never heard of any kitchen problems in all the years he has worked for the company- I guess he does not read Consumer Affairs, Better Business Bureau, etc. "BUYER BEWARE- This is not fair and honest dealing. We live in a troubled economy Home Depot is not offering any guarantees and once they have your $20,000 +++try to get some satisfaction when the cabinets do not arrive, arrive damaged, the measurements are wrong, the installation is inferior, the prices go up and they want more money, etc. etc. Home Depot is committing fraud, bait and switch, pressure tactics, invalid promo deals to snag people. I plan to report their Practice of WE WANT FULL PAYMENT FOR GOODS AND SERVICES A CUSTOMER HAS NOT RECEIVED TO THE ATTORNEY GENERALS OFFICE - They do not have my money HURRAY- USE YOUR GOOD COMMON SENSE- DO NOT PAY FOR GOODS AND SERVICES IN FULL THAT YOU DO NOT HAVE AND APPROVE OF.