Procter & Gamble Compliment - Ultra Downy--Excellence In Customer Service
COLORADO -- I've been using the Downy Ultra Fabric Softer Ball for about 12 years now. I love it, because you just fill it with about a 1/4 cup of Ultra Downy, toss it in the wash, and go. It realeases the fabric softner near the end of the wash cycle.
I wanted to replace my Downy ball, which I normally replace every few months, and this time, had trouble finding a new one. I went to three stores, and they did not have it. I came home, and called the talk to Downy customer service number. A very nice gentleman answered, and I told him I was having trouble finding the Downy ball, and if he could tell me which stores in my area carried them. He immediately told me he would be happy to send out a new one to me, at absolutely no charge for the ball, and no charge for shipping. I was pleasantly surprised, and thank him. This phone call took place on Monday, September 27, 2010.
Today is Thursday, September 30, 2010, and in my mail delivery today, was the Downy ball! Imagine my surprise at how quickly it was shipped out, and at how quickly I received it. As I opened the tiny box, also included was a voucher, for a free 120 loads bottle of Downy ultra. What a nice added bonus!
I called them up to thank them, and they did appreciate my thank you call. They said keeping loyal customers happy was their number one priority goal!
Thank you Procter and Gamble for having Downy ultra and the Downy ball available. It makes doing laundry so much easier, when you do not have to time the machine in order to add the fabric softener! I also love how nice and soft everything comes out of the dryer and the April Fresh scent lasts almost a week!
Kudos to Procter and Gamble!
The amazing Downy Ball!!