Procter & Gamble Compliment - Ultra Downy--Excellence In Customer Service - Downy Fabric Softer Ball For Laundry

Posted by MRM on 2010-09-30:

\0/ \0/ \0/ Three cheers to Proctor and Gamble for providing great service to Skye! HOORAH!

Posted by MRM on 2010-09-30:

And Skye, with your informative review of the Downy Ball, you have just persuaded me to get one!

Posted by justcuz on 2010-09-30:

Very nice, Skye! Always nice to hear the great customer service stories.

Posted by Venice09 on 2010-09-30:

That thing has been around for twelve years?! It seems like it just came out yesterday. That certainly was nice of P&G to send you one for free.

I stopped using fabric softener because it clogged up the lint screen in the dryer, which caused it to break. I had no idea the screen was so clogged until the repairman showed it to me. I couldn't believe it.

Posted by MRM on 2010-09-30:

Venice, thats what I thought also!

Posted by Nohandle on 2010-09-30:

These really are nice. I gave one to a friend a number of years ago who didn't have a liquid fabric softener dispenser on her washing machine. Actually they are better because you don't end up with built up fabric softener in the dispenser if not kept rinsed out.

Venice, are you speaking of liquid softener added to the rise cycle or those dryer sheets? I know the dryer sheets many times cause problems with the lint screen.

Posted by Venice09 on 2010-09-30:

MRM, I was not only shocked but a little embarrassed when the repair guy held the screen up to the light and I saw that it was completely clogged and restricting the air flow in the dryer. I always clean the lint off the screen, but I never held it up to the light!

It cost $120 to replace the coils. I just stopped using fabric softener, and it never happened again, and it's been quite a while now. I don't miss the softener at all. I do use it sometimes on clothes that I drip dry, but that's it.

Posted by Venice09 on 2010-09-30:

I used both liquid and sheets, Nohandle. The repairman said they are both a problem and I shouldn't use them unless I was going to scrub the filter on a regular basis. So I just stopped using fabric softener altogether and noticed that I really didn't miss it. One less thing to buy, too.

Posted by Ytropious on 2010-09-30:

Heck yeah! Way to go Skye, I didn't know they actually made the Downy ball anymore. What is the advantage of using it if I might ask? I love companies that do this for customers. A LONG time ago when I was younger I was looking for a video game I saw in a magazine, this was before the internet. I never found it anywhere and decided to write an actual letter to the company asking what stores carried the game. I also told them I could send them a check to purchase the games if no one around carried them. To my 10 year old surprise, they sent me 2 copies of the game (2 different versions) for FREE. And ever since I was able to find them in my local game stores. It was awesome. It never hurt to ask the company where to find something.

Posted by little_yaya on 2010-09-30:

I love the Downy ball and I love it when companies throw free stuff your way. Little things like that keep customers happy

Posted by lakisha j on 2010-09-30:

VH

Posted by Venice09 on 2010-09-30:

Yt, I knew there was a reason you like this site. Any ten year old who takes the time and effort to actually write a letter is destined to use a site like this. I was the same way at that age, and here I am now using consumer websites.

Posted by Ytropious on 2010-09-30:

lol who would have thought? I was always one of those "but mom, it never hurts to ask!" types. I was also calling company 1800 numbers to compliment things or give suggestions. I was really bored as a kid...