National Floors Direct Complaint - Terrible Company - Carpet Installation
My husband and I hired NFD to install carpeting in our house. The day of the install was the day before my babyshower and I explained to our salesman MULTIPLE times that if anything went wrong and I did not have my carpeting finished in time he would wish he never took this sales call. In addition he accused us of making up the bran of carpet we had a comparable quote on, he didn't believe that the price we had from Home Depot could be on the same brand, so he told us we made it up... we were on the phone with Home Depot in his presence. I was incredibly irritated. However we just wanted the carpet done ASAP so we went with NFD, BAD CHOICE. The day of the install my husband instantly noticed there wasn't much carpeting delivered. The installers did their job fairly well, but as soon as they got to the last area to be carpeted it was apparent that there was not enough carpet. My husband asked how much carpet they received from the warehouse, and to his surprise it was 720sq yards when we were quoted, AND PAID FOR over 800sq. yards. My husband called NFD and explained to them that they needed to get the rest of the carpet to our house ASAP, they told him that it couldn't be delivered until Monday. SO we settled for having a huge seam in the middle of the hallway, where it should have been one piece, and carpet that didn't extend all the way to the wall, it stops just under the base board. In addition in the days after the install we noticed that there are "lumps" under the carpet in many areas, as if they carpeted over rocks. We continued to let all of this slide because neither one of us wanted to deal with NFD, however today when I was walking on the carpet over to a hearth (where the carpet ends) I was punctured in my foot, three times, by a tack strip that is sticking up through the carpet. I then had to clean blood off of my relatively new carpet. I am infuriated. There is no reason for that tack strip to be protruding through the carpet. NFD will be receiving a VERY irate phone call. There service is absolutely ridiculous. Home Depot is cheaper and much more reliable.