Hewlett-Packard Company Complaint - Bad Desktop PC product quality and customer service
PALO ALTO, CALIFORNIA -- My HP Pavilion S3620F Slimline Desktop PC system crashed just 23 months after purchase. Online complaint forums show this type of crash is common - No video input. The system has a documented reoccurring defective part and should have been recalled but HP does not seem to be concerned about bad product quality.
Computer problem - Computer monitor would remain blank after turning on computer and system would appear to not boot up. Lights come ‘on’ on the computer (main power button, green light within computer body) but monitor remains blank after initial monitor run through. Monitor, keyboard and mouse work with another computer. Boot up disks made when the computer was purchased do not help fix the problem as monitor remains blank.
100’s of users on both the HP support forum and online complaint forums describe the same problem with the Slimline Desktop PC series, and most say it is probably a faulty motherboard. My system is less than two years old and this lack of reliability make it a lemon.
Several support forums imply a recall that expends the warranty for 12 months but I can not find any information about this. I called HP Total Care support phone on 9/28/2010, but was just told it would cost me $99 for any phone support (call reference #8043152948). The phone personal would not tell me if the warranty has been extended because of a recall as suggested on complaint forums and an HP support forum.
A new computer is a major consumer purchase, and the consumer should expect a reliable system free of defects that lasts for more than two years. In this case HP has made a low quality, unreliable computer system and then they do not support those computers for a reasonable amount of time relative to the purchase price when they are defective and parts fail.