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Mediacom Complaint - Poor Service
Complaint
ILLINOIS -- Yet another upset customer with Mediacom. I had schedule an appointment took two weeks because they are so busy and backed up with jobs.
Well today was the appointment 8:00AM to 12:00 I get a call from the technician at 9:40 I am on the line with a customer so the call goes to voice mail I return the call exactly 3 minutes later. the technician tells me he won't be in my area until later in the afternoon.
I didn't question him even though my appointment was 8-12 I cut him some slack and didn't complain. Well 5:00 roll around and still no tech so I call his cell no answer so I call Mediacom sit on hold 25 minutes get the India call center spend another 20 minutes with idiot on phone telling me my appointment was rescheduled because I wasn't home when driver called I explained call went to voice mail I was on the other line and I called driver back minutes later. The driver marked down he tried calling me from 9:40 to 10:40 with no answer. I ask for supervisor wait another 20 minutes for supervisor I have to explain the whole story again and she tells me the same thing driver called for an hour so they rescheduled. I have the phone log sitting right in front of me incoming call from
[snip] at 9:40 their technician cell number then my outgoing call at 9:43 to [snip] the technicians cell phone conversation lasting 2 minutes. he never told me you missed my call I have to reschedule he just said I will be in your area later then expected not only is this driver a slacker that works little as possible he also has no backbone lying little weasel must of used my scheduled repair time to play with himself.
Feel free to call his number tell him what a rotten job Mediacom is doing I know I will be calling him every night at 3am for the next month or so.
Well today was the appointment 8:00AM to 12:00 I get a call from the technician at 9:40 I am on the line with a customer so the call goes to voice mail I return the call exactly 3 minutes later. the technician tells me he won't be in my area until later in the afternoon.
I didn't question him even though my appointment was 8-12 I cut him some slack and didn't complain. Well 5:00 roll around and still no tech so I call his cell no answer so I call Mediacom sit on hold 25 minutes get the India call center spend another 20 minutes with idiot on phone telling me my appointment was rescheduled because I wasn't home when driver called I explained call went to voice mail I was on the other line and I called driver back minutes later. The driver marked down he tried calling me from 9:40 to 10:40 with no answer. I ask for supervisor wait another 20 minutes for supervisor I have to explain the whole story again and she tells me the same thing driver called for an hour so they rescheduled. I have the phone log sitting right in front of me incoming call from
[snip] at 9:40 their technician cell number then my outgoing call at 9:43 to [snip] the technicians cell phone conversation lasting 2 minutes. he never told me you missed my call I have to reschedule he just said I will be in your area later then expected not only is this driver a slacker that works little as possible he also has no backbone lying little weasel must of used my scheduled repair time to play with himself.
Feel free to call his number tell him what a rotten job Mediacom is doing I know I will be calling him every night at 3am for the next month or so.
Comments:
Posted by Alain on 2010-10-01:
Probably not a good idea to call him at 3 AM or to tell others to call him as this may be looked upon as harassment.
Posted by jktshff1 on 2010-10-01:
You need to remove the phone number from your post.
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