PC World Informative - PC nightmare
I went to PC world to buy a desktop PC, after about 15 minutes of waiting for help from people stood talking to eachother, I was advised on what model would be good for me. It so happened said model was ex display, and pre owned, no box, no instructions.
They refused to discount the price being as it was the only one of that model they had left. So I agreed to pay full wack.
The printer I bought with it just so apprently happened to be the same- ex display, only one left, slight marks, no box no instructions. They inisted I not only paid full wack but also bought the power cable to work the dam thing, sepperately! They wouldn't add it for free with the printer so I could use it or even know me off any small amount of money- the cable alone was £20!
I also bought a 50.00 graphics card with the Pc as I was advised I needed one.
The woman was incredibly rude and agressive the whole time and showed very little interest in doing anything but taking my money. I needed a pc for work so decided to buy it as my budget was tight.
I just about got it working but it started having issues ater a day. I found the previous owner's name, address etc and some installed applications and downloads all still on it. I wondered if it was faulty or, had go infected wit a virus and that's why they had taken it back.
Upon returning to the store, I asked a manager if I could actually get it properly wiped and was told it would cost 15.00 I was not happy but agreed as I needed to get my work done asap. When I bought the pc in however, I was told 30.00 by the woman, who then refused to believe my quoted amount of 15.00 till I actually Called the manager over to tell her what he'd told me. She grudingly agreed to the quoted 15.00 and muttered that it would be an hour so not to bother waiting but come back.
So, I came back an hour later to find they hadn't managed to fix it, but had taken it apart! They said it was because they had removed my graphics card I bought -this had cost me 50.00 alone. They said had installed it already when I bought it( without telling me, just gave me the closed box and told me to read the instructions in the leaflet to set it up, which said all about installing certain things, )granted I'm no expert so I even called the help number to get a talk through and the guy ensured me I'd done it right. But because they hadn't told me, I aparently had therefore installed something twice so it was MY fault it wasn't working. I may mention at this point though that they did confirmed a virus that had done some damage, but again that was my fault even though I hadn't downloaded or installed anything.
The offered no refund for my graphics card and even expected me to pay an extra 15.00 to put my pc back together without wiping it. This time I was pretty angry and out right refused. Eventually, after 15 minutes of patronising, belittling and arguing with me, they agreed to only charge me the inital 15.00 but still no refund, or even money off the graphics card I could the aparently no longer use. Deflated, I agreed before having my pc almost thrown at me with my receipt. I have never been back.