FactoryOutletStore.com Complaint - Return & Shipping Fee - Garmin Forerunner

Garmin Forerunner - Complaint

Review by arg604 on 2010-10-01

I ordered a Garmin Forerunner 50 from this site. Free shipping. I was concerned if it would show me distance run if it didn't have GPS. My receipt from the store says "Brand New GPS". I also called to verify that it would show me distance run and the employee who was clearly just reading off the same website I am looking at said yes, it will show you distance run. He clearly knew nothing about the product. The Forerunner 50 will show you distance run if you buy the foot pod separately and calibrate. So, after talking to another runner, I decided to cancel my order and order the 205. But, when I called they said I would have to wait until I got it and then exchange it. At this point I was thinking I would return it b/c I didn't like dealing with the company with uninformed employees. But, I discovered there would be a 15% restocking fee. Now, I'm annoyed further. So, I suck it up and decide I will exchange it for a more the more expensive 205. I call again and am told for an exchange there is no fee and they will include a shipping label to mail it back. I confirm the shipping label is coming in the email with the exchange form. NOPE! So I call again and they transfer me to processing who says no, I have to pay to ship it back. Basically the people working the phones are uninformed and will tell you what you want to hear to get you off the phone. I will not order from this company again!