DirecTV Inc Complaint - Ridiculous Customer Service
I was a loyal DirecTV customer for more then 8 years. My TIVO box died and I was considering trying the streaming TV thing. Instead of receiving a new TIVO box and locking into another two years with Direct, I bought a used TIVO box. To get the receiver box to function, I needed to order an access card.
For some reason, the customer service representative recorded on my account that I was now leasing a receiver from DirecTV, starting the two year contract. After my first bill, that listed a leased receiver, I contacted DirecTV and was told that this line item is generic and in fact there was no leased receiver on my account. Seems to me they could type in an accurate fee description.
Within a few months, my TV died and I bought an internet ready TV - prompting the decision to cancel cable and try the streaming TV thing.
I called DirecTV to cancel my service and was told that I would be charged an early termination fee, $220, for canceling after leasing a receiver. After two hours on the phone with them, I was told that the access card was for a receiver that is too old to be leased - it had to be purchased - and that this incorrect info would be removed from my account.
My DirecTV bill was bundled into my Qwest, phone, bill. I would pay Qwest, who would pay DirecTV. I soon received a Qwest bill that listed not one but TWO early termination fees, $440. After another few hours on the phone with DirecTV, I was told that a credit or refund would be immediately issued to Qwest. I need not worry any further. I paid Qwest for all that I owed except the $440.
Last week, I received a letter from Qwest stating that my account was being turned over to a collections agency. In contact with Qwest, I explained the situation and Qwest contacted DirecTV. The DirecTV representation agreed that I had been "put through the ringer" by DirecTV and that a $440 check would be mailed to me in two weeks. Qwest said don't worry. They would not forward my account to a collections agency for a few weeks, giving me time to receive this check in two weeks; and then pay Qwest. I contacted DirecTV to ask when this check would be mailed to me and was told 6-8 MORE weeks.
In less then a week, Qwest indeed sent my info to a collections agency. Now I am stuck paying $440 for DirecTV's error on multiple accounts. I must have spoken to 5 or 6 DirecTV representatives who said the issue was resolved. Who knows if I will ever see the refund check from DirecTV. Mind you, I have PERFECT credit and paid my Qwest and DirecTV bills early every month for 8+ years.
The thanks I get for being a loyal DirecTV customer for 8+ years is a potential negative on my credit rating, or fork out unnecessary cash for their mistake.
NEVER AGAIN. If I become unhappy with streaming TV, DirecTV will NEVER be a cable provider for as long as I watch TV.