Wachovia Corp Complaint - Wachovia customer service is the worst in the world
FT. LAUDERDALE, FLORIDA -- Unfortunately the company that I work for pays all bonuses to a Wachovia direct pay card. As I am in sales, the majority of my paycheck is processed that way. In order to remove funds, I must must atm withdrawals of the funds. I am unable to make withdrawals inside a Wachovia branch. When my card expired, I called to request a new card which they said would be delivered within 7-10 business days. On the 10th day, I still had not received my card and so I called again. They assured me it was on its way. Several days later, I called again where I was informed that the card had never been ordered. They told me that to have the card within 3 days I could pay an additional fee and would receive the card within 3 business days. On the third day, I still had not received my card so I called again. I was told that the card had only been ordered the day before so to wait 2 more days and I would have my card. The two days passed again no card. I called again to speak with a manager, the representative hung up. I called back and asked again to speak to a manager. They told me a manager would call me back within 2 days. The manager called left a message that my card was on its way. No apologies. Nothing. Now each time I have called I have had to pay $1.50 plus the cost of the expedited card with I still have not received. So in total, I have paid over $30 in fees to get a card I do not have. I called againt to speak to a manager asking for the routing number for my card which they swear is on its way via Fed Ex. As of this moment, I have yet to hear from the manager. This has now been going on for over a month. Imagine basically being unable to access your paycheck for a month. If this is not resolved within the next day or so I plan on complaining to not only the Better Business Bureau but also writing a complaint letter to each member of their Board of Directors which they were kind enough to list on the internet.