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STOVES Complaint - Can't Get Parts - STOVES - Convection Oven

Review by STOVES on 2010-10-01
CAMBRIDGE, ONTARIO, CANADA -- WE can't get any parts for our STOVES - 750EM Stainless Steel Convection Oven. The company (STOVES or Dimplex ) says the model doesn't exist even though we emailed pictures of the product, its data plate and manual stating the model. They want a 9 digit model number but the model doesn't have 9 digits hence the sent photos. The oven is well built worked well but they don't seem to very helpful supporting the product. When I called Dimplex Worldwide that lists STOVES Products they told me Its not one of their products either. I even got the make and model and or part number of the part we need and they still won't help. Many calls & emails its Very frustrating!

Note: STOVES are made in England and Dimplex is in Canada.
The data plate on the Oven
The data plate on the Oven
Comments:1 Replies - Latest reply on 2010-10-03
Posted by Alain on 2010-10-03:
Try tracking down the model through it's UL Canada rating (they presumably keep records of appliances they've certified). Contact Underwriters labs, Toronto, Ontario via CustomerService@ca.ul.com or call 1-866-937-3852.

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