Canadian Tire Franchise in Kirkland Quebec Complaint - Three Strikes And Your Out!
KIRKLAND -- STRIKE 1
In the spring of 2008 I bought three bicycles for my children at the Canadian Tire Franchise located 16821 Rte Trans Canada, Kirkland Quebec owned by Claude L'Hereux. They cost me around $600.00 and they lasted only one season. One of the bikes even had the handle bars come off when my son was riding. The reason they lasted one season was two of the bikes had the gears break and were non repairable. The third the brakes broke and were to costly to replace. The comment from the bike repair shops was the bikes are garbage.
In 2009 I bought from them a store brand of a wet/dry shop vac. After one use I returned it, why you ask? The wheels kept coming off during use, the wand for the brush was so thin I thought it would snap and the brush at the end kept falling off. When I returned it to this store it was as if I was creating a great insult to them. When I asked for my money back they refused, saying I was only entitled to a store credit because I had used it. I regretted not buying the real Shop Vac from Costco in the first place. If I had this problem with Costco I would have had my money returned.
In July 2009 I bought a gas trimmer on sale with a 2 year warranty from them for $169.00, regular price was $259.00. In September 2010 I brought the machine to manufacturers service center where it was determined the the trimmer was beyond repair. I was given a note from them to return it to the store for either a replacement or refund. I wanted a refund. Guess what? They did not want to give my money back, only a store credit. Imagine the trouble I went through with this machine and they were only interested in forcing me to buy more junk from them. They even wanted my phone number to check to see if I was one of those chronic returners. Finally after confirming with the manufacturer they relented reluctantly. Although by this time the supervisor took over and tried to stick me with a store credit again.
I try to support Canadian business but the quality of the products they carry and how difficult it is to get your money back from them is not worth it. I do think that this particular franchise is worst then average to deal with. I spend 10k a year at Costco and I only returned a one item in the last year without a bill for $100 with no problems. The quality, the low pricing and service is there. When I had to return something for credit it was with no difficulty.
You know what they say "three strikes and your out of my purchases Canadian Tire "
Give the customer back his money, not your funny money!