Levitz Furniture Corporation Complaint - What ever happened to Customer Satisfaction????
KING OF PRUSSIA, PENNSYLVANIA -- I bought living room furniture 2yrs. ago from the King of Prussia store in Penna. I also purchased the 7 yr. warranty. What a waste of money!! I called the phone number on the warranty slip and all I got was ...please hold. etc. I finally spoke to someone & I explained that the finish is chipping off the surface in a few sections of all the tables. They told me that it was a manufacturer problem & to contact the store where I purchased them. I called the KOP store & they gave me the phone # for the Presidential line in NY since the store no longer has Safeguard as their warranty co. Well it was nice to know that I was never notified that this co. would no longer handle any claims for Levitz. So I called the Presidential line and they not only put me on hold for about 45 min. but the woman was rude and kept stating that it could not have starting chipping within the 5 day period that they ask you to report any incidents. Well, I told her this is the day I noticed it and I am reporting it. She still went on & on about it could not of just happened. Well it did just happened. If I was away on vacation or on business, and I called to report this, who wants to hear about this so called 5 day period they give you. She also said the warranty has expired & that it was for only 1 yr. By this time I was so hot & I hung up. I called the KOP store and spoke to Manager Deb about 2 wks ago. She assured me that she would have someone call me back that could help me. Well no one has called yet. I am fed up. I will personally go to the store this Sat. and request something to be done. At this point, what does that 5 day period mean anyway when they can't even return a phone call. So much time a wasting. I am contacing the BBB and also the Consumer Hot Line at Channel 6 News.
January 27, 2006
Well after all this time it did not surprise me that Levitz was going out of business. Since I last reported, I have received my warranty check for the cocktail tables. I am still in dispute with the credit card co. Since I received my check, they also debited my credit card. I still have a pending claim thru the Attorney General's Office & I not only want the money back for the tables, but also the refund on the warranty for the furniture as well, since I see no reason to have to deal with this other company. I will keep you posted. Good luck to all of you!!!