Sunoco Complaint - Defective pump and poor customer service
SILVER SPRING, MARYLAND -- I went to the SUNOCO gas station for a fill up. I Paid with my credit card right at the pump. As it was cold outside, I decided to sit in my car knowing that the pump will automatically stop, which did not happen. A strong smell of gas caused me to get out of the car, and to find out that almost 2 gal. of gas were already poured on the floor...and I have been charged for. According to the supervisor, It was my fault because I did not use the nozzle properly, and that's it. She even asked me to get out before she call the police...
Was it my fault if the pump was defective? Why should I pay for the mess?