Denny's Restaurant Compliment - Rude Employee, Great Management, Service and Food
TEMPE, ARIZONA -- Last night a group of us went to Denny's for dinner to celebrate my sister in law's birthday. Our group consisted of 10 adults and 5 kids, ranging in ages from 3-7 years old. We were seated in a section of the restaurant that was separated from the rest of the diners. We had the whole section to ourselves.
The kids all wanted to sit in a booth on their own. They were enjoying looking out the windows and were watching the cars go by and were laughing and talking amongst themselves.
Our waitress had already taken our order and we were waiting for our food when another employee approached the table. She told us that other diners had complained about the level of noise from the kids. She told us that the kids had to sit at our table and that we had to make them be quiet. She said it was against Denny's policy for kids to sitting at a different table than the adults.
One of the adults in our party asked to speak to a manager. The employee just said 'fine' and turned and walked away. The manager came over and we asked if it was okay for the kids to sit in their own booth next to our table. She explained that the kids were enjoying looking out the window. The manager was very nice and said that was fine, as long as the kids weren't running around the restaurant (which they weren't). We asked if it was against Denny's policy for the kids to be sitting in their own booth. She said no as long as we were nearby. We also asked about the noise level of the kids. They were having a good time and we didn't think that the noise level was unacceptable. The manager said she has kids too and that she didn't think the kids were being too loud. We did tell her that the other employee should be updated on Denny's policies. She said she would talk to that employee and we thanked her for her time.
I am writing this as a compliment because the manager was very understanding and our waitress was wonderful. She was very patient with the kids and had a pleasant attitude the whole time she was waiting on us.
I would also like to compliment the food. I haven't eaten at Denny's in a few years. The food has really improved. I got a classic burger and seasoned fries. The burger was juicy and looked like someone had actually formed it into a patty before placing it on the grill because it wasn't perfectly round, like pre-shaped patties are. The fries were the best I've had in awhile. I hardly ever eat more than a few fries with my meal as I do not care for salty foods. But I ate the entire plate of fries. I also noticed a lot more variety on the menu than before.
With the exception of the rude employee, I enjoyed my dining experience at Denny's.