DirecTV Inc Complaint - DirecTV stole my money, even though I'm not a customer
On Thursday, September 30th, 2010 I woke up to find over $800 missing from my checking account. A look at my recent activity showed two charges from DirecTV, one for $168.20 and another for $675.81. I immediately called them but had a hard time getting through to anyone because I'M NOT A DIRECTV CUSTOMER!
On a hunch, I gave them my sister's phone number because she is a subscriber. The charges were for random cancellation and equipment fees incurred when her account was cancelled, which is another story of its own. Months ago I had let her use my card to make a one time payment and they apparently stored that information and helped themselves to my money. The representative said that was their policy and that there was nothing she could do. A "supervisor" said that, while this was their policy, it wasn't right that I was charged when it wasn't my service. She said that my best option was to dispute the charge with my bank.
When I called my bank to dispute the charge I was told that they receive calls and complaints about this practice several times a day. Usually they are able to credit accounts with the disputed amounts that same day while the bank investigates the claim. Unfortunately for me, my situation apparently constitutes fraud as they charged me for services that weren't mine when I'm not even a customer. The fraud department deactivated my debit card so no further charges could be made. When I receive my new card I have to go to all sites and companies where that information is saved and update the accounts. I also have to wait a minimum of 3-5 business days for any resolution which means late fees on any bills I'm not able to pay on time and possibly cancelling a trip planned for the middle of October if I can't get my money back in a timely manner.