Hotwire, Inc Complaint - Misleading!!!!!
I haven't used Hotwire in a couple years and will NEVER use it again!!!! Today I used Hotwire to book a hotel in Pittsburgh, PA. I saw that they had a good deal on a three star hotel at $95 and because I know the city well I figured I had it narrowed down to three possible hotels. Boy was I wrong! I ended up with a reservaton at what used to be the Pittsburgh Hilton, but is now known as the Grand Pittsburgh Downtown. The Grand Pittsburgh Downtown doesn't even have a friggin website I come to find out! Moreover, I find that Hilton stripped the place of the Hilton name only a month ago because the failed numerous inspections! Also, according to the Tribune-Review and USA Today, the management company that owns the hotel has filed for bankruptcy because the owner of the property filed for foreclosure after Hilton removed their name. All of this is easy to find out online, but apparently Hotwire doesn't care to research the hotels that supply them. Furthermore, no other travel sites I could find were offering rooms at this hotel for my travel dates! I wonder why????? I called Hotwire customer service to voice my concerns and change my reservation but was greeted with company line after company line about their reservation policy. I was told that I could not change my reservation, and in fact I didn't have to use it but I would still be charged for it! Even after talking to a supervisor who said the understood my concerns, they still in the end, gave me the same company line and would not change my reservation. To me a sign of a bad and struggling business is the willingness to partner with bad and struggling companies to try to survive. Hotwire is exactly that, a bad business with shotty practices! How can you send people to a hotel with bad reviews, a bankrupt owner, and no website and call it three stars? What a rip off! Hotwire is a joke! I recommend paying the extra fifty or so dollars to know where your staying instead of ending up at some mom and pops place with no website and bad reviews!!!
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