IHOP Complaint - Done with this location
SAN CLEMENTE, CALIFORNIA -- My family wanted to eat a late brunch at IHOP one last time before we moved. This location was always questionable however we still went hoping it might be better the next time. We decided to eat outside as we often do and chose a table in the corner for our baby to be out of the way of other customers. We noticed Spiderwebs all over the chairs which were connecting to each other, no sign of being cleaned in weeks as well as playing musical chairs finding ones without spiderwebs. Our table had nothing on it as far as condiments utensils goes which the waitress finally came out to greet us and complete our table setting while complaining that she was going out of her way in doing so still forgetting sugar for coffee, while also complaining she had to roll utensils because they were out. After she took our order because there was not time to get our drinks earlier, she quickly brought us our beverages in the glasses which were covered on the bottom in a jelly substance which quickly spread over parts of the table and didn't even offer or try to clean it up. The waitress brought us our food. My husbands meal was great he said however, the omelet I ordered was supposed to be turkey bacon but they let out the Turkey. I wanted to send it back but the waitress never came to check on us again(this has happened a couple times before). As we noticed her coming back our way we were preparing to let her know about my meal as well as order a dessert when she came up to us with our check and never once asking how we were or if we needed anything else. Nope just, "I have your check ready and thank you for coming in" This was the last time our family will return to this location unless the service has changed dramatically..We did let the manager know of our experience this time and previous and they did credit us my meal. We are not confrontational people and like to observe change before we review. I hope the waitresses will be better prepared in customer service. The better the service the better the tip.