Abercrombie & Fitch Informative - To all the people who have been reviewing this company...
I am an employee of a&f and a lot of these complaints are unwarranted. People are claiming to "know" our policies and trying to make us seem bad for adhering to our policies. One person wrote a review how a store refused to remove the security senor because the customer didn't have a receipt. That IS our policy. They stated that there should have been an exception made because it was only one $50 polo and it was obvious it hadn't been stolen. That is not obvious. Many people steal single items, even as cheap as $6.90. Also, it would be blatant discrimination to remove sensors for one customer because they seem to be okay, and choose to not remove another customer's sensor because the person looks suspicious. A policy is a policy no matter what and exceptions are not made for people who "look" okay. So for a company that has already gotten in a lot of trouble for discrimination should not be expected to turn around chose to adhere to or reject policies based on what the customer looks like. The same goes for when people claim they are a "good" customer and spent over $300 last time (oh wow). You are not given special privileges, there are no "good" or "bad" customers based on how much you spend. Our policies are the same for everyone.
Secondly, it was mentioned as a "known" fact we have an electronic system that tracks every item sold. This is not true. Even if we did, it wouldn't help. Which is why there is no such thing. Let's say you have a particular red t-shirt in a size small. Every single red t-shirt of that style in size small is going to have the same SKU number. Each item does not have a different identification number so that would not even help.
Another person mentioned how a cologne was left out of the bag and we should pay to ship it to them. Mistakes happen. Even at a grocery store, someone can leave your lunchmeat out of the bag but they're not going to send it to your home. We don't have any means of shipping anything out. We can ship our merchandise out to other stores and receive shipment, but only at certain times. There is no way we can send anything out, unless an associate wants to make a trip to the post office while not punched in and pay however much it costs to send someone a cologne. No one is going to want to do that and they can't be blamed for that. Mistakes happen.
Oh and someone else mentioned the associates cannot hear the customers over the music. This isn't true... we can hear everything, and that is why we talk to you and respond to what you're saying with perfect ease.
Another person mentioned how they yelled at an associate and the associate should have just taken it since the customer had the right to be upset. Maybe they did have a right to be upset but that gives no one the excuse to yell at someone else. I have been in that position before and it is not okay to yell at someone and call them names. Maybe they are having a bad day and are less than friendly, so be the bigger person and ignore it. How would you like your son or daughter to be attacked by a random stranger while working at their job? Everyone has their days, and trust me, yelling does not get you what you want, it gets everyone to think you are crazy. Being treated poorly by strangers every day gets old and tiring and frustrating. Next time you are angry, remember you are one of many angry people in the world and we as associates do not want to be the brunt of it.
We cannot look up credit card numbers or do over the phone orders, for security reasons. Most of the associates who work there are 17-20 and not interested in having a real job. Would you really trust them with your credit card information?
As for damaged merchandise, worn or not, if it is a manufacturer's defect such as broken zipper or ripped along the seem, the manager should return it no matter what. Honestly it does depend on the manager and some are just not nice people, but if you reason with them it may help. If you have the receipt and it is obviously a defect it should be exchanged as long as we have the merchandise still in stores. If it's a very old item, we really can't do anything about it unless you still have the receipt.
The customer is NOT always right. In fact, they usually are not and should quit trying to act like they know everything. It's a store that sells clothing. Quit getting so worked up about everything.
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