Pep Boys Informative - Spend Extra and Go somewhere else!
BALDWIN, NEW YORK -- I took my car in late on a Friday afternoon. I was told my car would be ready the next day at noon and that someone would call me. I never received a phone call, so I called at three pm. The same person told me that someone is working on the car at the moment and that it was going to take some more time. Fine.
Later that day I called again because no one called. Then I was told that there was no way it was going to be done by the end of the day.
Now it's Sunday. No phone call. I called Pep Boys to get an update. They said it would be done by closing. FINALLY I receive a phone call. A call to tell me that NO ONE HAD TOUCHED THE CAR YET AND THERE WAS NO WAY THAT IT WOULD BE DONE. I had no way of getting to work on Monday.
The job they had to do was a 4 1/2 hr job. I know this because I work for volks and audi. I've watched many mechanics get this job done quickly.
They also gave me the excuse that they were wait for parts!!! I GAVE THEM THE PARTS!!! There was no excuse. It's a horribly run business. I will never go there again, and will advise anyone I know to stay away. Stick with the real professionals who are paid properly and by how efficient and quickly they work. Pep boys is a mess. No wonder why everything is less. SAVE YOURSELF THE HASSLE!!!
Ps. When I dropped off my car there were two guys waiting for four tires to be dismounted and mounted on their car. THEY WERE WAITING FOR THREE AND A HALF HOURS!!!!!!! Have you ever heard of anything like that!?? I should have known...