Sears Complaint - Sears is terrible they cannot fix anything do not stand behind product
ERIE, PENNSYLVANIA -- Sears does not stand behind their appliances. We have had service out to repair Bosch dishwasher four times since we bought it. Each repair person gave us a different solution nobody knew what they were doing. Bosch dishwasher has very strong odor of detergent after it has cycled. Each repairman has told us something different. One says use this detergent, the other says that detergent is no good. One says use vinegar, the next calls his supervisor and says "get me out of here." Now Sears will not replace defective dishwasher because we did not require the replacement of any parts. All we now is there is a residue on the dishes, they are not clean, and a strong odor of dishwashing detergent in the dishwasher after washing. We even told them that we would buy another dishwasher a Sears, and did not want our money back.
This place is a major ripoff as far as standing behind their appliances. Our calls go unanswered at the local store. We are told one thing by one service representative and something else by another. On 9/21/2010 we we were told by "Laura" the dishwasher would be replaced and someone would contact us in 2 to 3 days.
On 9/30/2010 we called back for "laura" and were told she was not in and they would have her call us. We later talked with a RPS representative on this same day who told us she we check with "Laura" and to please hold, which we did. She came back and told us she had "talked to Laura" and Laura said she did not tell us dishwasher would be replaced. Is "Laura" working or not. Seems we may have been misled. They give you the telephone runaround and make promises they will not keep. Total waste of time. I do not know how they can sleep at night.
Calls to service, rphs department, store manager, etc. unanswered. DO NOT buy from Sears.
In any event Sears is about to spend a lot of money on attorney fees, as it is now a matter of principal and a moral issue. It is no wonder they are having the problems they are.