AAA Auto Club Complaint - AAA roadside service is false security!
WASHINGTON CROSSING, PENNSYLVANIA -- I've been a member of AAA for 21 years. My husband has been a member for many years also. My son, 17 years old, was stuck on the road last night because he ran out of gas while looking for an open gas station. A parents nightmare. My son was an hour away. He called AAA to help and they said they would send someone out with gas to help him. He waited and waited. After 3 1/2 hours, I finally called and the dispatcher said the guy was on another call! Do you mean to tell me there is only ONE person servicing an area? Think about it. With ALL the cars on the road today, how many of them do you think have AAA? A large percentage. I would think they have enough money to put more than one service person in an area. They put me on hold for about 5 minuets and the voice recording kept saying that AAA response time is usually within a half hour! HA! I have NEVER waited just a half hour for someone to come. When they took me off hold they said they were taking the guy off the other call and sending him right over. I asked how long that would take and they said 25 minutes. My son waited FOUR HOURS for someone from AAA to help him! We could have been there two times and back. My husband and I are members of AAA so we will have piece of mind when we travel. Isn't that why everyone has it? Well needless to say, my family did not have piece of mind last night. Oh, by the way, when the guy finally showed up, he did not have gas with him. I'm canceling my membership!