EIPS Complaint - Charge for a missed doctor's appointment.
CEDAR RAPIDS, IOWA -- In July, I was scheduled to see Dr. Larsen. I had received a letter from him stating that he would be moving away. As a result, I did not go to the doctor's appointment, and I didn't realize it was necessary to cancel. I recently received a bill in the mail for $80.00 for that missed appointment. I called Dr. Larsen's office and was told that because I hadn't canceled 24 hours prior to the appointment, I was responsible for the bill. I was also told that I had signed something stating that I was aware of this policy. I do not see how I can be charged for a service that I was not provided. The person I spoke with over the phone was very rude to me, and told me that I had no legal recourse--Dr. Larsen's office would be turning this over to collections.
To help keep me as a potential future customer, I would like the following:
I do not feel that I should be charged for a visit that I didn't go to. I understand that the doctors are very busy. On the other hand, I am busy raising two small children, and it's very easy to forget to cancel an appointment. If necessary, I am willing to reschedule an appointment to see another doctor. Then your office will receive payment for a doctor's visit, and I will receive the services I was seeing the doctor for in the first place. I cannot afford to pay, however, for something I didn't receive.
At the very least I would like a response from your office regarding this incident. Thank you for your time.