AT&T Cable Services Complaint - A T & T Cable is the Worst - Service Out
Service Out - Complaint
It is Monday morning and my television is the bedroom is on. Out of nowhere, there is a very loud bang outside. This sound resembles a gun being fired, a loud clap of thunder, or a mini explosion.
Simultaneously, my TV goes out. It is obvious to me this has come from one of at&t's transformers or whatever those circular metal boxes are on the top of the telephone pole. This is confirmed when several neighbors come outside and look up at the said telephone pole. At this point, my TV will not turn back on. I check my alternate TV in the living room. It comes on and immediately the video portion goes out and all I am left with is audio. Upon calling AT&T service, I am told to repower the cable boxes (naturally) and the service is restored (for 5 min). Unfortunately, I had hung up with the tech thinking the problem was solved. Now I have to call back and go thru all the menu bs once again only to be told someone would have to come out because this is an exterior problem (no kidding!) At this point, I am told that the TV could be damaged though they bear no responsibility in the cost of this, and someone cannot come out until Thursday (4 days away) REALLY??????
This is not only an inconvenience (obviously) but a questionable safety hazard, since the sound heard from the outside was not a comforting one. I live in a complex made up of several condos so I am certain many people are affected by this "inconvenience" If the electricity goes out, does the company not send someone out as soon as possible? Considering what I am paying these people for my cable, not to mention the SLOWEST internet out there, I think I should be awarded the same courtesy. All these negative reviews are not surprising.