Dish Network Complaint - Ignored cancellation requests
Aug 26, 2010 I called to terminate service as of Sept 1, 2010 since I was moving to Austin TX. The representative argued with me that I could take the service with me but I explained that I had already verified that Dish was not available at my new location. I updated my new address so I could receive my last statement and on Aug 27th my dish had been rerouted to Austin local channels while I was still living in Dallas. I called back to explain I had called to cancel service and update my mailing address. I asked that the dish be redirected to my Dallas channels until cancellation on Sept 1st. After two more phone calls with hold times of over 45 minutes I have finally managed to cancel my service but they refuse to honor my original cancellation request on Aug 26th. In fact, they did not even have a record of my new address. Absolutely incompetent.