The Scent Wizard Complaint - Another delivery problem - Misc. Scent Items

Posted by Skye on 2010-10-04:

You should do a chargeback TODAY on your credit card. You have 60 days to dispute the charge, and today is day 60.

Thanks for warning others.

Posted by getoverit on 2010-10-04:

I think you might have sixty days from the statement date - not the transaction date.

Hopefully, you haven't thrown away your credit card agreement - it will tell you.

Whatever you do, file your dispute in writing. The customer service people at the credit cad company might tell you you don't have to but I'd bet almost any money that your card agreement requires that disputes are made in writing.

Posted by Skye on 2010-10-04:

Yes. If you want to dispute a charge, you must notify your credit card company within 60 days after the date of the statement on which the charge appears. If more than 60 has passed since you were charged, then the credit card company is not obligated to investigate or respond to your complaint.

OP, contact your credit card company today, and ask for the dispute department. They will send you forms for you to fill out, regarding your dispute. By calling them today, they will note on your account you started the dispute charges.

Posted by tnchuck100 on 2010-10-04:

Let me add: Send your written dispute certified mail/return receipt requested. In your letter make reference to the phone call that you made that was within the 60 date limit.

Posted by getoverit on 2010-10-04:

I've been successful with at least 10 credit card dozen disputes. I've never used a form. Unless, for some reason, you really have to use a form, I would not wait for a form. I would mail in a letter ASAP. Be as factual as possible and include whatever documentation you can.

tnchuck100 is right: Certified with a return receipt is a good idea.

Posted by Talonvaki on 2010-10-05:

Thanks for all the advice! It's actually a credit union's debit card, so we'll see what I can do, but I will call them today.

Posted by tnchuck100 on 2010-10-05:

Debit card disputes don't usually work the same as with credit cards. However, since this is a credit union your chances of getting help have increased greatly.

Posted by Some Guy on 2011-07-13:

I have been a customer of The Scent Wizard for years...great company...great products...and great customer service.

Posted by Jennifer on 2012-02-01:

Some Guy, you sound like one of the lucky ones. The first and only time I ordered from The Scent Wizard, they charged my credit card and over two months later, they finally sent my order. In the meantime I was e-mailing them but they never responded. When I opened the box, they were all labeled "Joop For Women" instead of "All About Eve" by Joop which is what I had actually ordered. I contacted them again by e-mail and finally received a response from someone who was convinced that the Joop For Women scent hadn't been used for a while therefore it must have been a labelling error. Unfortunately it WAS Joop For Women which I had received. Joop For Women has an oriental/woody scent whereas All About Eve has a fruity scent. I will never ever order anything else from The Scent Wizard again.

Posted by Scorpia on 2012-04-25:

I have not received part of my order still, Placed on 3/21/12. In the first place my original order took 10 days to be shipped with no tracking number and when I got it part of my order was wrong (Clear rolling bottles intended of Blue and no shipping list). I called on 4/5/12 (like the website requires) I talked to a lady that said that she would have it shipped to me the next day, so I waited even longer. I called again on 4/16/12, talked to "Jena" and she told me they hadn't sent it because the shipment that came in was all broken, so she would send me out a double dozen, take care of it personally and I will have a tracking number by 6pm that night. There's nothing in an email, nothing on the website, and there is no fallow up.