Best Western Hotels International, Inc. Complaint - Once you make a reservation they WILL NOT ACKNOWLEDGE your cancellation
On September 29, 2010 @ around 4:30, I made a reservation for the Best Western Mesa Inn in Mesa Arizona. Check-in was for September 30, 2010 @ 3:00 pm. The cancellation policy stated, "Must be cancelled by 6 pm On September 29, 2010. Now this only gave me like 1 1/2 hrs after making the reservation to cancel. After checking with my daughter, she didn't want the reservation yet so I called them back @ approximately 5:30 pm on September 29, 2010 (about 1 hour after making the appointment) and cancelled. I was told ok, Mrs. Roberts, your reservation has been cancelled. Later that evening while on my online banking I saw a pending charge for the reservation fee. I assumed it was going to "drop off" my account as it was pending and I knew I had cancelled. But the next morning it was still there so I called Best Western and ask why it hadn't dropped off. I was then informed they had no record I had cancelled.
I was told that the reservation was nonrefundable and that my credit card had already been charged and they were not going to refund anything. I protested, telling them I had cancelled within my time limit. I was then placed on hold. After a few minutes a different person came on the line saying he was located in the Best Western Mesa hotel and he had nothing to do with cancellations or bookings so I had to hang up and re-dial the original phone number because he said he couldn't transfer me but I don't know why I was put through to him anyway if he couldn't help me. To make a long story short, I called Best Western 4 times and talked to different people who just didn't care. I talked till I was blue in the face, so to speak. I was told that when a person cancels your given a cancellation number and I didn't have one because I WAS NEVER GIVEN ONE. Now how was I to know that I was SUPPOSE to get a cancellation number? I can not help it if an employee doesn't do their job. I finally told them I was going to dispute their charge at my bank and write a review about their unfair business practices. They didn't care, so here I am. BEST WESTERN MAKES MONEY ALL THE WAY AROUND WITHOUT PROVIDING SERVICES, THEY JUST "NEGLECT" TO MAKE THE CANCELLATION WHEN YOU CALL, THUS STEALING YOUR MONEY.
More Reviews on Best Western Hotels International, Inc.: