State Farm Insurance Complaint - State Farm Sucks!!!!
GARDEN GROVE, CA -- My husband was originally the only one that was insured by State Farm. My car insurance company ended raising my coverage due to mix up and it took forever for them to sort their error out. At the end, I opted to change carriers. I just didn't want to deal with the BS.
I had my husband add me to his plan. That alone took a while. To me, I would think they would love to have me added on to the plan. It ups the rates in-turn making them more money. So after about a month things were finally on track.
Then my mothers insurance was up for renewal and I told her that I would add her to the our plan since I was taking care of all those sorts of things for my household. I add her and the extra car on three months ago. Our agent quoted us a price and we were billed at a totally different price. It was crazy. My husband called and spoke to our State Farm Agent. He told my husband that it was an error that he would take care of it. He said to make our regular payment and that he would inform us of the balance due for adding a third car. Great, super, fine. We did as he said. We continued to call him trying to get the amount that was due for adding the third car. No call back, no reply to any of the emails that I had sent. NOTHING! He (our agent) finally called my husband and said that all we needed to do was pay X amount and we would be fine. We asked if the third car was covered and he said yes it has been for the past month. So I sent of the check for the X amount and at the end of the month I receive a refund check with a letter stating that my insurance has been cancelled due to delinquent payment. We called over and over and over. Got nothing, then finally a call back and the apologies of this went wrong and that went wrong. I was at the point of just tell me how much I need to pay to get all three cars covered. Again I was given an amount needed. I wrote a check for over $600.00. The very next invoice comes in and I open it to see what is due and my blood pressure went through the roof. I couldn't believe it. They were charging me to re-instalment fees on all three cars. I spent the next four days trying to get a hold of my agent again.
On the fourth day I damn near lost my mind. I ended up calling Progressive and signing a contract with them. About three hours after I signed with Progressive my agent finally returns my call. He couldn't even answer my question of why am I having to pay additional money because he made an error; after I just paid over $600.00 last month. No answer, so I told him that he could basically kiss my butt and to cancel my policy that I was going with a different insurance company.
I received a half ass apology, but at least I don't have to deal with them. Good neighbor, I seriously doubt that!!!!
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