Hotwire, Inc Complaint - Hotwire - Customer Service Means - Don't Care What You Paid; Out of Luck
I made a 4 day rental on Hotwire (4 x 52.95). When I picked up the car, the car company showed 3 days on their documents. I called the car company when I noticed this during my vacation. We were told that we needed to deal with Hotwire because Hotwire sent 3 days to them; 3 days x 52.95 (and the car company representative said, "good luck with getting any refund from them").
That's when I discovered that a rental day doesn't mean 24 hours. It could mean 1 minute and up to 24 hours.
We used the car 3 days and 4 hours. The car company charged us $115 for bringing the car back 3 hours late. When I called Hotwire to get the $52.95 credited to my card for the 1 day that was not included in my Budget contract I was told that I would not get a credit because I returned the car late.
While sales are final with them, I would hope that Hotwire would at least give a customer the funds that were paid; not so. They have shady practices. I wish I would have read the reviews before using their services. It's not worth it!!! I WILL NEVER USE THEM AGAIN!