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Hotwire, Inc Complaint - Hotwire - Customer Service Means - Don't Care What You Paid; Out of Luck - Car Rental - The term "rental days" doesn't mean 24 hours!!

Car Rental - The term "rental days" doesn't mean 24 hours!! - Complaint
Review by Scoop42 on 2010-10-04
I made a 4 day rental on Hotwire (4 x 52.95). When I picked up the car, the car company showed 3 days on their documents. I called the car company when I noticed this during my vacation. We were told that we needed to deal with Hotwire because Hotwire sent 3 days to them; 3 days x 52.95 (and the car company representative said, "good luck with getting any refund from them").

That's when I discovered that a rental day doesn't mean 24 hours. It could mean 1 minute and up to 24 hours.

We used the car 3 days and 4 hours. The car company charged us $115 for bringing the car back 3 hours late. When I called Hotwire to get the $52.95 credited to my card for the 1 day that was not included in my Budget contract I was told that I would not get a credit because I returned the car late.

While sales are final with them, I would hope that Hotwire would at least give a customer the funds that were paid; not so. They have shady practices. I wish I would have read the reviews before using their services. It's not worth it!!! I WILL NEVER USE THEM AGAIN!
Comments:
Posted by Ben There on 2010-10-04:
What times did you request for pick up and drop off when you made your booking?
Posted by dan gordon on 2010-10-04:
you were either charged for 3 or for 4 days, so which is it? If you weren't charged for 4 but thought you had booked 4 then you got what you paid for
Posted by Scoop42 on 2010-10-05:
I was charged for 4 days (4 x $52.95)at Hotwire and Budget had 3 days on their contract.
Posted by Scoop42 on 2010-10-05:
I picked up on Sept. 3 at 11:00 a.m. and returned the car on Sept. 6 at 4:00 p.m. The booking had a return of 12:00 p.m. I didn't think the returned time mattered since I knew it would be back before 11:00 a.m on Sept. 7th.
Posted by Ben There on 2010-10-05:
Some car companies give you an extra hour for not much additional money, so there is a 24 hour rate, a 24 + 1 hour rate, and then the 2 day rate. This is so people who are just over 24 hours are not penalized the full amount.

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