Midas Complaint - Midas broke the door handle on my car
COLUMBIA, MISSOURI -- It sucks when you think or imagine that you trust the mechanic. I thought Midas in Columbia, Missouri are trustworthy.
I took the car for all the repairs it needed based on a friend recommendation. Lately I took my 1998 Honda Accord to do coolant flush. I opened the driver door
at 8AM just fine, handle was firm and perfectly fine. I took the car to Midas and they pulled it in and did the flush and everything looked just fine.
Made the payment and head out to the car. Usually Midas mechanic will leave the driver window closed while performing the repair because they used to ask me to look
at the car and they explain what needs to be repaired and so forth. So I know they usually leave the window closed. Now when I went to my car, before I touch the handle,
I noticed few things:
1) the driver window was open, which means they probably left it open because they broke the door handle and could not open the door from outside.
This way they reach to the handle from inside.
2) Also, they always close the door when they pull the car outside and the repair is finished, but this time they left the door open. I looked and said that is very strange and
I pulled the handle (without noticing it is broken, since the door was open) and drove the car to my house.
Later at that day, I went out in the evening, tried to open the door and the damn handle won't open the door. The handle is pulled up, but nothing happens,
I thought something got loose inside the door. But closer inspection, I noticed the handle also moves left and right and it is not firm as it was in the morning.
The only person who touched the car was the Midas mechanic and I can easily identify the guy.
This is totally wrong and disrespectful to your customer Midas, you did not even come to me and say, hey sorry we broke your door handle. At the least is to acknowledge your
mistake. Do not think you can deceive me by leaving the door open so I won't notice the broken door handle. BE SMART.
I am not the first one to encounter this problem. They did not tighten the lug nuts on the oen of the wheels on my friend's car, he drove the car and the wheel just flow off.
He had to tow the car and fix it and Midas denies his accusation, but they are going to court.
Tomorrow I will be at Midas complaining and I am not giving up. I am 100% sure they did it and they are guilty. For sure, they lost a customer and never back again to Midas, never.
I will keep you updated on what happen tomorrow.
Please do not go to Midas, find somebody else who is more responsible and professional. Find somebody who fixes your car without braking anything.
Company Response on 03/07/2011:
In response to the broken door handle ,if the windows roll down we roll the windows down because we've had doors lock on us,(2) the part of the door handle that was broken was inside the door panel and not accessible to get broken by us.In response to his friends car wheel falling off we have had no such complaints to us .We try to take care of customers complaints within a timely matter and if they are legitimate complaints we do not hesitate to take care of them right away.